1. Stereotyping
- a person is automatically put into a specific category. Example: "Men don't cry."
2. Agreeing and diagreeing
- Offering an opinion that one belief is right and other is wrong.
- Example: Client: He is not a good doctor."
- Nurse: He is an excellent doctor cause he is the head of the department."
3. Being Defensive
- Protecting a person or health care service from negative comments
4. Challenging
- Giving a response that make clients prove their statement or point.
5. Probing
- Asking for information due to curiosity rather than to assist the patient.
6. Testing
- Asking question that make the client admit to something.
7. Rejecting
- Refusing to discuss certain topic with the client.
8. Changing topic and subjects
- Directing the communication into areas of self interest rather than a patient's interest.
9. Unwanted reassurance
- Using comforting statement of advice as a means of reassure the client.
10. Passing Judgement
- Responding to client based on the nurse's personal value system and imply right or wrong.
11. Giving Common Advice
- telling client what to do.
--Excerpt from lecture notes (Behavioural Science 1).
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